Ordering, Shipping and Distribution
Q: From which location do orders ship?
A: All orders are packed and shipped from our central distribution center in Kewanee, Illinois.
Q: What is your standard order lead time?
A: Standard lead time for most orders is 24 hours, plus additional time for any re-handling that may be required.
Q: Are you able to provide advance ship notices (ASN)?
A: Yes, this option is available for our EDI customers. Please contact us for details.
Q: Can I purchase a single item from Boss Pet directly?
A: Our primary customers are distributors and retailers. Although we do not sell to the general public directly, we would be happy to direct you to a Boss Pet retailer or distributor in your area. Please contact us for assistance.
Q: Is Boss Pet capable of electronic transfers or electronic data interchange (EDI)?
A: Yes. To learn more about our EDI capabilities, please contact us.
Q: Can I combine shipments of Boss Pet products?
A: Yes, Boss Pet products can be shipped together for your convenience.
Q: Does Boss Pet distribute goods outside of the United States?
A: Boss partners with select distributors throughout the world. Contact us to learn more about our direct import program.
Products, Labeling and Care
Q: Are all of your products UPC coded?
A: All Boss Pet products have a corresponding UPC Code. All tagged goods are labeled with the related UPC-A barcode for retail scanning purposes.
Q: Why do some of your product labels refer to restrictions on sale in the State of California?
A: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. A large number of common chemicals, some of which are used in gloves and protective apparel, can be the subject of such warnings. As a distributor of products into California, our products must comply with applicable laws. We care about the safety of our customers and provide appropriate labeling to assist them in their buying decisions.
Q: Are you able to pre-ticket or label your products to meet our requirements?
A: In most cases we are able to accommodate ticketing and labeling requests. Contact us to discuss your requirements.
Advertising and Images
Q: Do you provide high resolution images of your products?
A: For your convenience, we offer high-resolution images of all our products on our website. If another format is needed, please contact customer service.
Q: Do you make donations in support of animals?
A: We actively support some local non-profits with various product donations, but unfortunately it is impossible for us to do so for every request. If you are hosting a particular event, we can forward your message on to our sister companies to see if they can help support your efforts but we cannot guarantee participation.